Welcome to covecrest.shop. We value every customer’s shopping experience and provide clear instructions regarding refunds and returns for purchases such as food storage containers and other kitchenware.
Due to changing market conditions and ongoing operating losses, covecrest.shop is currently undergoing business adjustments and has decided to launch this clearance sale at a loss. This event focuses on selling off existing kitchenware inventory; all items are offered based on current stock levels, and quantities are limited—items may not be restocked once sold out.
Return Request Period
If you wish to return an item, please submit a return request to covecrest.shop within 30 days of receipt. Requests submitted after this period may not be accepted.
Return Conditions
To ensure a smooth return process, items must be returned in their original condition—unused and undamaged—with original packaging and relevant order information retained whenever possible.
If an item has quality issues or does not match your order details, please contact covecrest.shop promptly, and we will assist you based on the specific circumstances.
Order Processing Time
Once an order is confirmed, covecrest.shop will complete order review and shipment preparation on the same day.
Shipping Time
After processing is complete, delivery typically takes about 2 days. Actual delivery times may vary due to logistics arrangements, weather conditions, or other uncontrollable factors.
Refund Process
Once returned items meet the refund criteria and pass inspection, covecrest.shop will process the refund within 3 days.
After the refund is initiated, the time it takes for funds to appear in your account may vary depending on the payment method or the financial institution’s processing procedures; we appreciate your patience.
Clearance Sale Information
Due to ongoing operating losses, covecrest.shop has decided to conduct this clearance sale at a loss. During the clearance period, all items are sold based on existing inventory, and some products may not be restocked. We will continue to handle eligible return and refund requests in accordance with our standard after-sales procedures.
Thank you for your understanding and support of covecrest.shop.